Getting Started

Simply sign up by providing some basic information and specifying your region and store of choice and beneficiary details. Then, you’re ready to get started.


If you’re already registered, make sure you’re logged in each time you start shopping.

Yes you can. However, you won’t be able to place an order.

Click on the LOG IN link at the top of the page and enter the login details you provided during the signup process.

Yes. There is an automatic login functionality, which will keep you logged in unless you clear your browsing data or log in from a new location or device that isn’t linked to your main device(s).

Simply click LOG IN and then select the Forgot your password? option. You’ll be asked to enter your PnP Online details, and then we’ll send a password reset link to the email address you’ve registered with us.

Get in touch with any of our stores using store locator, which is available from 08:00 to 19:00 from Monday to Sundays and public holidays.


Once you’ve found the product you want, simply click ADD TO CART. You can use the + and - buttons to change the quantity. The default for all items is 1.

On the right-hand side of the page, you’ll be able to see an overview of what’s in your Shopping Cart. You can scroll up or down to see all the products, and use the buttons to change quantities or remove products from your Shopping Cart. You can also click VIEW SHOPPING CART to see your entire Shopping Cart. Here, you can also change the quantities of each product or remove products.

Yes. Navigate to the MY SHOPPING CART view. Either click the remove button on the left of each product or simply put a zero quantity and click update. 


Yes. Navigate the AISLE to select the products you want and click “add  ADD TO  SHOPPING LIST.  You can also click ADD TO  SHOPPING LIST as you also ADD TO CART You will then be able to create a new list or add them to an existing one.

If a product you’ve requested won’t be available. In this case, your personal shopper will take into consideration the cost, brand and size of the product you requested, and choose the most appropriate substitute.


Unfortunately, you cannot change the beneficiary details once an order has been successfully placed. Please contact the pickup store for further assistance.


ou can pay by VISA or Mastercards  that have a CVV number

Very. Our VISA and Mastercard processing facility is provided by Eft Pay, a specialist provider of payment services to the online industry. Through Eft Pay, we’re able to provide you with the latest technology and security available to protect your information and provide you with an easy-to-use experience. Eft Pay is fully PCI compliant.

Yes. A receipt is produced at our in-store checkouts when the goods have been invoiced.

Generally yes. However, online pricing may differ to in-store pricing at times, due to specific in-store or online-only promotions. 


Once an order has already been paid you can not change it. You can only change before checking out of your shopping cart.

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