Privacy Policy

Effective Date: 12 February 2025

TM Supermarkets Private Limited, trading as TM Pick n Pay ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when using our mobile application ("App"). By using the App, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect and process the following types of data:

  • Personal Information: Name, email, phone number, and account details.
  • Transaction Data: Purchase history, payment methods, and transaction amounts.
  • Device & Usage Data: IP address, device type, operating system, and app usage statistics.
  • Location Data: If enabled, we may collect location data to enhance services.

2. How We Use Your Information

We use collected information to:

  • Provide and operate the App.
  • Process transactions and send confirmations.
  • Improve user experience and App functionality.
  • Send promotional updates (users may opt out at any time).
  • Ensure security and prevent fraud.
  • Comply with legal and regulatory requirements.

3. Data Sharing

We do not sell your personal data. However, we may share it in the following cases:

  • Service Providers: With third-party vendors for payment processing and analytics.
  • Legal Obligations: If required by law or to protect rights and safety.
  • Corporate Affiliates: For business operations.
  • With Consent: When explicitly approved by you.

4. Data Security

We implement security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure.

5. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes.

6. Your Rights & Choices

You have the right to:

  • Access, update, or delete your data.
  • Opt out of marketing communications.
  • Disable location tracking via device settings.
  • Request details about our data practices.

7. Third-Party Services

The App may link to third-party services or use external tools (e.g., Google Analytics). We are not responsible for their privacy practices—please review their policies.

8. Children's Privacy

Our App is not intended for users under 18. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted within the App, and continued use of the App implies acceptance of any updates.

10. Contact Us

For any privacy-related inquiries, contact our Data Protection Officer at:

TM Supermarkets (Private) Limited
194 Mutare Road, Msasa, Harare, Zimbabwe
Email: dpo@tmsm.co.zw
Phone: +263242447255 or +2638688003316

By using our App, you confirm that you have read, understood, and agree to this Privacy Policy.

Last Updated: 21 March 2025